1. Social Intelligence- Introduction

Social Intelligence is the human capacity to use our brains to effectively navigate through complex emotional situations and negotiate different social relationships. It is an ability that helps us adjust according to different working environments. This tutorial explains how social intelligence helps us deal with complex socialization processes such as politics, family relationships, quarrels, competition, collaboration, etc.

  •  Audience

This tutorial is designed primarily for those professionals who want to increase their social and interpersonal skills so that they can share their ideas more clearly without inhibitions and self-doubt.

  •  Prerequisites

Before proceeding with this tutorial, you are expected to have a clam mindset and be open to exploring the suggestions mentioned here.

  •  What is Social Intelligence?

Social Intelligence can be defined as the human ability of decoding the happenings of the world and responding to it likewise. This ability is exclusive to humans and distinguishes us from the rest of beings in the animal kingdom.
Social Intelligence is also the capability to act wisely while maintaining human relations. It is markedly different from just intelligence, unlike what people used to think earlier. Over the years, it has been observed that many exceptionally intelligent people struggle a lot while maintaining a social life. An immediate example that springs to the mind is that of Kim Peek, whose had inspired that hit movie Rain Man. Peek had an exceptionally sharp memory that allowed him to literacy scan through books reading two pages at a time, with his left eye reading the left page and the right eye reading the right page simultaneously. This technique allowed him to browse through books at incredible speeds and what he read, he remembered permanently. Last checked, he was about to recall paragraphs from over 12,000 books. However, he was socially inept and avoided human interaction for a major part of his life. His communication was, for the most part, limited to his father.

  • Examples

Such aa, these prove that even exceptionally intelligent people need not have the same levels of Social Intelligence too. Social Intelligence is different from academic ability and signifies the talent of getting along with other people as compared to solving equations and having well-defined learning mental facilities. As per the recent definition, Social Intelligence is an individual’s collection of knowledge and facts about the outside world. This can be influenced by factors like self-confidence, and a desire to meet new people.

  • Types of Intelligence

    According to experts, there are the three types of intelligence-

    • Abstract Intelligence- It is the ability of applying knowledge in complex problem-solving by seeing the problem as a whole as opposed to checking only the individual, constituent parts. This is about understanding the non-verbal ideas and expressing them verbally. They are assessed as a part of intelligence testing.

    • Mechanical Intelligence- It is the skill to understand the functioning of mechanisms and processes. Engineers and scientists have a typically high level of mechanical intelligence that enable them to understand how a machine works or what would make a specific machine work.

    • Social Intelligence- This kind of intelligence is found in successful managers and marketing people. They know how their own in a group of people and they are always ready with proper responses to every query. In other words, they know how to be the people persons.

Social Intelligence is also known as interpersonal intelligence because it is also the study of an individual’s ability to notice the distinctions between him and other people. As per this concept, a person own unique personality is a product of the person difference in knowledge on different areas as well as the level of social interactions he has with the people in his surroundings.

  • Importance of Social Intelligence

We live in the society and come in contact with people with different thoughts and personalities every day.
While meeting these people with different social and psychological characteristics, we experience happiness, sorrow, misunderstandings, agreements, quarrels, and other different emotions. If we don’t know how to handle these feelings, we will tend to avoid those people who make us feel uncomfortable.
That in turn, will make us appear unfriendly to those people, many of whom could be important people in our lives.

2. Social Intelligence- Applying

We are all familiar with that one employee whom we know as a really talented and hardworking who will never get promoted. We know that he is intelligent but something tells us that he will never be a manager. Those qualities that we think are missing in him are called Social Skills. These are the skills or traits that have nothing to do with someone’s individual intelligence but everything to do with their success. Psychologist have started terming this as Emotional Quotient (EQ) and frequently compare its role in the improvement of human beings, with respect to Intelligence Quotient (IQ). According to them, while a person’s IQ tells us his levels of intelligence and information-processing speed, it’s person EQ that puts him in control of his feelings and teaches him to handle complex situations. It has become a wide practice to use EQ as an evaluation tool for job applicants because companies know that simply hiring people based on their talent and skills only will not get them employees who will understand the working culture of the company.
Social Intelligence teaches people the skills of addressing individual differences positively, instead of avoiding the, and running away from them. In large organizations, processes will cease to function properly if people started having issues while working with one another. Effective conflict resolution, successful negotiation and enhancing personal and professionals relationships are all the foremost objectives of Social Intelligence.
Social Intelligence makes us more adaptive to our social environment and be flexible as per the needs of the people in our surroundings. Being flexible means understanding the issues the other person is facing and seeing if it’s possible to make any change in your schedule so that you benefits, while being in total command over the choice you are going to make. This is different from passively agreeing to others whims, where you don’t have any control over the actins you are partaking in. being flexible increase your understanding power and helps you develop smooth and productive working relationships with co-workers.

3. Social Intelligence People

  • Social Intelligence People 1

    The manner in which a person can influence others through his physical appearance, mood, body language, even the space he occupies in he room has a bearing upon the others and are clues to the way the person desires to be talked to, listened to, and respected.
    Many tend to believe that only good looks and good clothes are sufficient to send a suitable message across, however the physically of a person bears huge significance on the way he portrays emotions of friendliness, effectiveness, assurance, kindness and empathy. They need to protect an inviting personality that dispels the initial hiccups in he mind of a person while approaching them.
    When people sense hostility or are themselves unwilling to a accept a decision, they start sending subtle, sometimes obvious, signals through their body language. These signals are found their body language. These signals are found to be in direct conflict to the put-on neutrality they try to portray in their speech. People are quick to observe if a person has a salesman smile, i.e. insincere smile where he is trying to be too
    friendly, as opposed to the normal behavior.
    Putting it differently, you could say that the person will give off the air of not being authentic. Automatically is different from being merely honest and true. An authentic person is someone who also portrays genuine emotions for people and wants to really help others. Just having a good smile and good personality is not sufficient if a person is not authentic. Therefore, a person who has good social skills might not be able to impress upon people if he is not socially intelligent.

  • Social Intelligent People 2

    Socially Intelligent People who knows the difference people who are genuinely hurt, and those who are looking for an excuse to make you feel bad for hurting them. These people have low self-esteem and love playing the victim card. They believe that by complimenting others, they degrade themselves, hence they enjoy making people fall for their guilt trap. For example, if you confront these people on their poor performance, then these kind of people will often come up with a left-handed comment like, how could you say that after all that I have been through in my life recently?, clearly trying to attach their issues in family life to their drops in productivity at the workplace.
    A Social Intelligent Person knows that empathizing with them is just feeding to their negative self-esteem, hence he will steer clear for getting too involved in giving suggestions to them. On the contrary, he will stick to the point and send polite reminders about the work that needs to be done

4. Emotional Quotient

When the concept of Emotional Intelligence was first introduced to a wide audience in 1995, it quickly dawned upon the companies that the qualities that were traditionally associated with leadership, like intelligence, determination, and being well-informed were not sufficient in order to succeed in the fast changing business scenario.
People started realizing that only Intelligence Quotient is not sufficient to run a business successfully. In order to have a sustainable business, it’s always very important to keep interacting with your customers. In other words, businesses woke up to the concept of Emotional Quotient.

  • Emotional Quotient

Experts identification a few core competencies that enhanced an individual’s Emotional Quotient and his aptitude for successful business. They are as follow-

  • Self-Awareness- This is the ability to recognize your feelings and understand your emotional reactions, and how they influence your behavior and performance. It helps people get an idea of the perception they create in other people minds. A self-aware person is both confident of his own abilities and mindful of his current limitations.

  • Handling Emotions- People who know how to manage their feelings can keep calm under tremendous emotional pressure. This is essential to develop as a responsible employee who doesn’t shrink away from being held accountable for the team’s performance. This prevents from taking hasty decisions which they might regret later.

  • Self-Motivation- The ability motivate yourself in face of adversity is the hallmark of a perseverant individual. People who can put a positive spin on their negative emotions and end up as performance are prized in organizations.

  • Empathy- Empathy is the quality of putting yourself in other people shoes and knowing where the shoe pinches. Understanding the problems of others by thinking of them as your own will not only help you in earning their respect but also taking a just decision.

  • Resilience- In today’s world, resilience is a very important quality to have. Someone who can beat all the odds through his perseverance is a winner all the way. A resilient person can adapt to a changing environment and have a broad vision to understand the trends that are going to be followed.

5. High Social Intelligence

According to Eric Berne, people who have had neglected, abused, or generally bad childhoods have trouble in building relationships or having self-esteem. These people feel neglected even in their sense of low esteem prevents them from having an honest, frank, and direct interaction with anyone.
What these people do is manipulate other people emotions and make them do what they want they could have achieved the same results just by asking politely. Identifying these people is the first step to building a good taskforce. People with high emotional intelligence, on the other hand, will always have a strongly elevator speech to describe or introduce any idea to people.
They always know how to put important concepts, ideas, or situations in front of other in a concise, clear, and objective manner. This helps them in putting an honest impression in their minds of their listeners, while bringing the focus on the task in hand. At a time when getting more message across consistently is
becoming the need to the hour, having the skill of making efficient and specific communication with others is a big advantage.
Another ability that people with good social intelligence have is to be able to use language that can express through feedback and criticism in a more palatable manner. Nobody generally likes to face criticism, as they consider it to be a judgement on their efforts. So an employee needs to be properly conditioned needs to be accept criticism in a positive manner, however giving criticism in a positive manner itself is an art that requires great practice and right choice of words.

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